Besides DeKalb’s difficulties in following the Illinois Freedom of Information Act (and basic principles of customer service in the 21st Century) there’s another serious problem: failure of its online “FOIA Center” to comply with the Americans with Disabilities Act (ADA) rules.
Mac McIntyre of DeKalb County Online, who has also written about the misuse of the new FOIA Center, discovered the non-compliance issues on those pages of the city’s website as well. They are similar to previous findings.
In a nutshell, if you have a visual impairment and try to navigate FOIA Center webpages, you’re pretty much screwed.
But at least the city’s new IT director has acknowledged the problem. Last time we broached the subject, the tactic was to deny, deny, deny. Maybe this time it’ll get fixed.
Related: City Barbs: Website accessibility and the fine print
I told you a couple months ago that DeKalb’s problems are remedial, and I really mean it. They do not have the slightest idea how to deliver a good customer experience to the public.
Their latest trick is the new Freedom of Information Act (FOIA) “system.” The press release is here.
The web-based FOIA software system allows users to register for an account, submit FOIA requests, and track progress of FOIA requests from submittal to completion. The system also allows users to browse all FOIA requests previously submitted to the City, along with the published responses and all responsive records.
It actually sounds like a good option, assuming the system works and that a person is both willing and able to create and maintain an account. The trouble is, in real life the city is not treating it as an option, but rather trying to force requesters to use it. They have eliminated information about alternatives from the website. Also, I have talked to two people so far whom city staff have called up and tried to bully into using the “system,” rather than do business their preferred way, which is email.
Bad form, DeKalb. Also wrong strictly from the FOIA standpoint. Continue reading City of DeKalb is misusing its new FOIA toy
In my last post, I explored how Tax Increment Financing (TIF) dollars for FY2016 were budgeted versus actual spending. This time I hope to explain the discrepancies, at least partially.
TIF districts have their own budgets in their own funds that are separate from the city’s general operating fund called the General Fund. DeKalb currently has two active TIF districts/funds, TIF 1 (AKA Central Area TIF) and TIF 2.
To summarize the situation: For FY2016, $1 million was budgeted for street construction/reconstruction in TIF 1. However, in the budget narrative for the half-year budget called FY2016.5, staff reported that they “[f]unded street improvements in the amount of $600,000” in FY2016, and in the annual TIF report to the state for that fiscal year, it was revealed that less than $75,000 was actually spent for street improvements out of that fund. Continue reading This is why you didn’t even know DeKalb failed to spend streets allocations on streets