City’s water bill issue a symptom of a larger problem

***Updates 2/8: City says no double-billing was involved, so I’ve deleted statements below to the contrary. I do intend to look at 2017 billing cycle dates to confirm the bases for bills from previous months. That the error mostly affects customers on the south side has been confirmed. City remains silent on the plight of customers on fixed incomes, and the criticism of poor communication still stands.***

By now, you’ve received your utility bill (water, sewer, garbage) from City of DeKalb. Does it seem high? If so, chances are the culprit is your water bill. Here’s the explanation:

[O]ne of the mobile meter reading devices was not functioning correctly. The data from the reader did not load the route information to the computer and therefore, that December 2017 reading was not captured. The device was sent for repair and upon return of the device, the route was read again (mid- January 2018). This second read occurred approximately 20 days after the first reading. For this route, this translates to a larger utility bill that is due by February 21, 2018. The next bill, due April 21, 2018, will be smaller by the 20 days that were included on the previous billing. Finance staff at the front counter and answering phone calls will continue to provide this information to the residents.

I have requested more information about the area(s) affected, and what the city proposes to do to accommodate people who will have problems coming up with another $40 or $50 this month that they didn’t expect?

So far, the members of the City Barbs Facebook Group have figured out that DeKalb’s south side is involved in the screwup.

Why does the city even have a website and social media accounts? They do not know how to use them.