Besides DeKalb’s difficulties in following the Illinois Freedom of Information Act (and basic principles of customer service in the 21st Century) there’s another serious problem: failure of its online “FOIA Center” to comply with the Americans with Disabilities Act (ADA) rules.
Mac McIntyre of DeKalb County Online, who has also written about the misuse of the new FOIA Center, discovered the non-compliance issues on those pages of the city’s website as well. They are similar to previous findings.
In a nutshell, if you have a visual impairment and try to navigate FOIA Center webpages, you’re pretty much screwed.
Related: City Barbs: Website accessibility and the fine print